VERSION 2.0 - PLAYER SAFETY POLICY

This Player Safety Policy has last been updated on 4 November 2024 and supersedes and replaces all prior Player Safety Policies.

Sweeptastic® is committed to Player Safety, and is dedicated to an enjoyable, safe and positive computer gameplay experience for all of our customers. 

We encourage you to always enjoy computer games in a safe manner. 

We have numerous measures as described further below to allow you to engage in our games in a fun and responsible manner.

We have created a Player Safety Program with tools, information and measures to help our customers keep their computer gameplay experience enjoyable and safe. The Player Safety Program is designed to support the needs of individuals at any stage of the customer journey and any level of gameplay. We focus on providing control tools and informing, educating and supporting informed decisions.

PLAYER SAFETY TOOLS

All Player Safety Tools that we provide are accessible in each player’s “My Account” profile. Any control put in place by the customer will take immediate effect on the website.

In addition, customers can contact Sweeptastic to implement controls on their behalf as requested by emailing [email protected].

PURCHASE LIMIT

• Customers can limit the amount of virtual coins they can purchase during a chosen time period. Once the limit is reached, the customer will not be able to make any new purchases until the limit resets.
• Period options are Daily, Weekly or Monthly.
• The limit can be adjusted or removed.

PLAY LIMIT

• Customers can limit the maximum amount of virtual coins that they can play with during a chosen time period. Once the limit is reached, the customer will not be able to play any more virtual coins until the limit resets.
• Period options are Daily, Weekly or Monthly.
• The limit can be adjusted or removed.

TIME LIMIT

• Customers can limit the time they spend logged into the website per day, regardless if the customer is engaged in gameplay or not. Customers are able to set the exact number of hours per day. Once the limit is reached, the customer is automatically logged out and they won’t be able to log in again until the next day.
• The timer resets at 00:00 Eastern Standard Time (EST).
• The limit can be adjusted or removed at any time.

ACTIVITY CHECK

• Customers can set reminders about time spent on the website. When set by the customer, the Activity Reminder suspends play and indicates how long the customer has been playing.
• The Activity Reminder does not impose a limit unlike the Time Limit control.

TIMEOUT

• Customers are able to take a short break from playing for a period chosen by them. In this Timeout period, customers won’t be able to play or make purchases.
• Apart from that, customers will be able to use the website.

SELF EXCLUSION

• Customers are able to self exclude from the website. Once a customer has chosen to self exclude, we will suspend their account for the period of time they choose and they won’t be able to log in during that period.
• The available self exclude period options are 6 months, 1 year, 3 years, 5 years and Indefinite.
• The minimum period for self exclusion is six months.
• It will not be possible for a customer to reactivate their account until the chosen time period ends.

CLOSE ACCOUNT

• Customers are able to choose to close their account permanently. Once chosen, we will permanently close your account and it will not be possible for a customer to reactivate their account.

SELF-ASSESSMENT

• If you are concerned with your computer gameplay or someone else's, please consider the self-assessment questionnaire below:
  1. Is your computer gameplay causing financial issues such as inability to pay bills, borrowing money to maintain life expenses, repossession of car and valuables?
  2. Have you seen relationships with family and friends deteriorate such as an unhappy home environment, missing events and gatherings, a disconnect from family and friends?
  3. Does computer gameplay keep you from performing necessary tasks, such as being productive at work or school?
  4. Do you miss appointments or other deadline related tasks due to your computer gameplay habits?
  5. Have you ever been criticized by others about your computer gameplay habits?
  6. Have your computer gameplay habits replaced other hobbies of yours?
  7. Do you ever lie about or hide your computer gameplay habits?
  8. Are you ashamed, embarrassed or depressed about your computer gameplay habits?
  9. When you are anxious, stressed or upset, do you turn to computer gameplay to help yourself feel better?
  10. Do you lose sleep over computer gameplay?
• The more questions you answer ‘yes’ to, the more likely you are to develop or already have developed a problem with computer games and should consider accessing the help and support services below.

WHAT SHOULD YOU DO IF YOU OR SOMEONE YOU KNOW HAS A COMPUTER GAME BEHAVIOUR DISORDER

• Consider the following resources:
  1. https://www.smartmobilegamers.org/resources/
  2. https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
  3. http://smartsocialgamers.org/top-tips/
• You can also get advice on Gaming Addicts Anonymous  (https://www.gamingaddictsanonymous.org/) a fellowship of people who support each other in recovering from the problems resulting from excessive gaming.
• Please note that these organizations are independent support services and are NOT in any way affiliated with Sweeptastic ®.They do NOT provide customer support or dispute resolution services.

TIPS FOR SAFE GAMING

• Play for entertainment, and not as a way of making money.
• Play with money that you can afford to spend.
• Set a budget and don't go over it.
• Set a time limit before playing and don't go over it.
• Avoid computer gameplay while upset, emotional, tired or depressed.
• Take frequent breaks during your gaming sessions.
• Avoid playing if you are under the effect of alcohol or any illicit substances.
• Understand how games work before playing and remember that the results are random.
• Balance gaming fairly with other real-life activities; Never let gaming affect your employment, relationships, health or commitments.

PROTECTION OF MINORS

• You must be the age of majority in your jurisdiction to play any of the games offered on our website.
• Sweeptastic has identity checks in place to mitigate and prevent the risk of underage gaming.
• We recommend parents do the following in order to best prevent access to their Account by a minor:
  1. Never disclose the Account username or password.
  2. Never leave devices unattended while logged into our website.
  3. Never use the “Remember Me” function for our website.
  4. Do not disclose any banking information to your children.
• If any of the devices that customers use to play our games are shared with anyone who is a minor, we recommend using parental control software such as Netnanny.com, Cybersitter.com or Cyberpatrol.com.