Account verification is for your safety and security and for compliance with applicable law relating to anti-money laundering and countering terrorist financing. Our verification process is designed to safeguard the integrity of our social gaming operation. We need to be sure that:
You can do the verification process at any time by going to the ‘My Account’ page in the left hand navigation, clicking on the ‘Account’ tab and hitting ‘Get Verified’. The verification process can also be initiated from the ‘Get Coins’ tab or the first time you go to the ‘Redeem’ tab.
Once you have started the verification process, you can follow the instructions on screen. You will need to upload a government-issued photo ID and take a selfie with your camera. The process is straightforward and takes only a couple of minutes. If you encounter any issues during the verification process, please email [email protected].
After you have submitted your documents, our Customer Support team will review your account. The team will inform you if any further documents are required. You will receive an email update with the verification status as it changes.
We are required to adhere to applicable law relating to anti-money laundering and countering terrorist financing. In line with best practice, to ensure the integrity of Sweeptastic, we have certain internal triggers that require us to ask you for some further information. We will do our best to ensure that this is a seamless and quick process.
You only need to provide bank details if you want to redeem money prizes. When you want to redeem your prizes, we will require your bank details so we can send you the prize. You can send us your bank details at any time by going to the ‘My Account’ page in the left hand navigation, clicking on the ‘Account’ tab and hitting ‘Add Bank Details’. You will need to input your bank details and upload your bank statement. You will only need to complete this bank details process once.
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