VERSION 1.0 - Responsible Social Gaming Policy

This Responsible Social Gaming Policy has last been updated on 19 April 2023 and supersedes and replaces all prior Responsible Social Gaming Policies.

Sweeptastic is committed to responsible social gaming, and is dedicated to an enjoyable, safe and positive gaming experience for all of our customers. We realize that there are players who are at risk of potential negative effects associated with social gaming. We believe that it is our responsibility to help our customers experience our games in a safe and responsible manner. As such, we have created a Responsible Social Gaming Program (RSG Program) with tools, information and measures to help our customers keep their social gaming experience enjoyable and safe. The RSG Program is designed to support the needs of individuals at any stage of the customer journey and any level of gameplay. We focus on providing control tools and informing, educating and supporting informed decisions.

RESPONSIBLE SOCIAL GAMING (RSG) TOOLS

All RSG Tools that we provide are accessible in the Profile section of the website in the ‘Responsible Gaming’ tab. Any control put in place by the customer will take immediate effect on the website.

In addition, customers can contact Sweeptastic to implement controls on their behalf as requested.

PURCHASE LIMIT

• Customers can limit the amount of Lucky Coins they can purchase during a chosen time period. Once the limit is reached, the customer will not be able to make any new purchases until the limit resets.
• Period options are Daily, Weekly or Monthly.
• The limit can be adjusted or removed.

PLAY LIMIT

• Customers can limit the maximum amount of Lucky Coins they can play with during a chosen time period. Once the limit is reached, the customer will not be able to play any more Lucky Coins until the limit resets.
• Period options are Daily, Weekly or Monthly.
• The limit can be adjusted or removed.

TIME LIMIT

• Customers can limit the time they spend logged into the website per day, regardless if the customer is engaged in gameplay or not. Customers are able to set the exact number of hours per day. Once the limit is reached, the customer is automatically logged out and they won’t be able to log in again until the next day.
• The timer resets at 00:00 Eastern Standard Time (EST).
• The limit can be adjusted or removed at any time.

ACTIVITY CHECK

• Customers can set reminders about time spent on the website. When set by the customer, the Activity Reminder suspends play and indicates how long the customer has been playing.
• The Activity Reminder does not impose a limit unlike the Time Limit control.

TIMEOUT

• Customers are able to take a short break from playing for a period chosen by them. In this Timeout period, customers won’t be able to play or make purchases.
• Apart from that, customers will be able to use the website.

SELF EXCLUSION

• Customers are able to self exclude from the website. Once a customer has chosen to self exclude, we will suspend their account for the period of time they choose and they won’t be able to log in during that period.
• If the customer’s account has been successfully verified, we will endeavor to arrange for any Sweeps Coins remaining in the customer’s account which satisfy our playthrough requirements and meet our minimum redemption threshold to be redeemed.
• The available self exclude period options are 6 months, 1 year, 3 years, 5 years and Indefinite.
• The minimum period for self exclusion is six months.
• It will not be possible for a customer to reactivate their account until the chosen time period ends.

CLOSE ACCOUNT

• Customers are able to choose to close their account permanently. Once chosen, we will permanently close your account and it will not be possible for a customer to reactivate their account.

All of the above RSG Tools are accessible in the Profile section of the website in the ‘Responsible Gaming’ tab.

HELPING YOU TO STAY IN CONTROL

Sweeptastic believes that it is a shared responsibility to achieve a fun and safe social gaming environment. While we do not provide counseling services nor monitoring customer gaming patterns, we provide education resources to our customers to help them to stay in control of their social gaming.

SELF-ASSESSMENT

• If a customer is concerned their social gaming or someone else's social gaming, please consider the questionnaire below to better understand if your gaming is problematic:
  1. Is your social gaming causing financial issues such as inability to pay bills, borrowing money to maintain life expenses, repossession of car and valuables?
  2. Have you seen relationships with family and friends deteriorate such as an unhappy home environment, missing events and gatherings, a disconnect from family and friends?
  3. Does social gaming keep you from performing necessary tasks, such as being productive at work or school?
  4. Do you miss appointments or other deadline related tasks due to your social gaming habits?
  5. Have you ever been criticized by others about your social gaming habits?
  6. Have your social gaming habits replaced other hobbies of yours?
  7. Do you ever lie about or hide your social gaming habits?
  8. Are you ashamed, embarrassed or depressed about your social gaming habits?
  9. When you are anxious, stressed or upset, do you turn to social gaming to help yourself feel better?
  10. Do you lose sleep over social gaming?
• The more questions you answer ‘yes’ to, the more likely you are to develop or already have developed a problem with social gaming.

SUPPORT ORGANISATIONS

• If a customer is concerned about their social gaming, or you believe they  have developed or are likely to develop a problem with social gaming, consider contacting the following (or similar) organizations:
  1. Gaming Addicts Anonymous (GAA) - a fellowship of people who support each other in recovering from the problems resulting from excessive gaming.
  2. Financial Counseling Association of America (FCAA) - a national association of financial counseling agencies that provide services such as (but not limited to) consumer credit counselling, bankruptcy counselling and debt management.
  3. Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline - a free, confidential, 24/7 information service for individuals and families facing mental and/or substance use disorders.
  4. National Foundation for Credit Counseling (NFCC) - a network of non-profit financial counseling agencies that helps people to defeat their debt.
• Please note that these organizations are independent support services and are NOT in any way affiliated with Sweeptastic. They do NOT provide customer support or dispute resolution services.

TIPS FOR SAFE GAMING

• Play for entertainment, and not as a way of making money.
• Play with money that you can afford to spend.
• Set a budget and don't go over it.
• Set a time limit before playing and don't go over it.
• Avoid social gaming while upset, emotional, tired or depressed.
• Take frequent breaks during your gaming sessions.
• Avoid playing if you are under the effect of alcohol or any illicit substances.
• Understand how games work before playing and remember that the results are random.
• Balance gaming fairly with other real-life activities; Never let gaming affect your employment, relationships, health or commitments.
• Avoid canceling redemptions.

PROTECTION OF MINORS

• You must be the age of majority in your jurisdiction to play any of the games offered on our website.
• Sweeptastic has identity checks in place to mitigate and prevent the risk of underage gaming.
• We recommend parents do the following in order to best prevent access to their Account by a minor:
  1. Never disclose the Account username or password.
  2. Never leave devices unattended while logged into our website.
  3. Never use the “Remember Me” function for our website.
  4. Do not disclose any banking information to your children.
• If any of the devices that customers use to play our games are shared with anyone who is a minor, we recommend using parental control software such as Netnanny.com, Cybersitter.com or Cyberpatrol.com.