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Technical FAQ

 

How do I contact Customer Support?

You can contact the Sweeptastics Customer Support team by email at [email protected].

 

Is Sweeptastic a secure website?

The Sweeptastic website is extremely secure and we put the highest priority on website security and safety. The platform is hosted on the Microsoft Azure cloud computing platform and utilizes a number of Microsoft’s security tools. The website has an SSL certificate to enable an encrypted connection that makes sure all data passed to our servers is secure and cannot be intercepted.

We only collect the personal data from you that we need, to provide you with our services. We strive to keep your personal data private, secure and safe. Please take a look at our Privacy Policy to get a full understanding of how we secure your personal data, your rights relating to your personal data, how you can exercise your rights relating to your personal data, the information that we collect about you, how we obtain it, how we use your personal data, who we share your data with and opting-out.

 

What happens if a game freezes?

The reasons why a game can freeze or be interrupted can be numerous. Often it can simply be resolved by reloading the game. Sometimes, it can be a technical issue with your device. If the issue doesn’t go away despite your efforts, please contact our Customer Support at [email protected] with relevant details of the issue.

Note that if the game freezes during a play, if the amount that you played has been taken from your balance, the game will complete even though you don’t see the play. Any winnings will be reflected in your account even if you don’t see it. You can check the results of each play in the ‘Game Play History’ tab of ‘My Account’.

 

How do I view my game play history?

To view your game play history, go to the ‘My Account’ page in the left hand navigation and click on the ‘Game Play History’ tab. From here, you can see your game play history, which contains information including date/time played, game, amount and if it was a win or bet.

 

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Sweeptastic is a sweepstakes casino that provides free casino entertainment. With our sweepstakes model, you can win free coins that can be used on all games in our library. Try your luck with our exciting slots, table games and card games and get a chance to win exciting prizes.

The information you have agreed to provide will be used only for the purpose of this promotion. NO PURCHASE IS NECESSARY to enter the Sweepstakes. SWEEPSTAKES ARE VOID WHERE PROHIBITED BY LAW. For detailed rules, see Sweeps Rules.

Copyright © 2023 Sweeptastic. All rights reserved. Certain operations are performed by Heuston Gaming Inc., a Delaware C Corporation incorporated in the United States of America (company registration number 20249193), having its registered address at 651 N Broad St, Suite 201, Middletown, DE 19709, USA. Sweeptastic is owned by Heuston Gaming Limited, a limited liability company incorporated in Ireland (company registration number 733653), subject to Irish law, having its registered address at #19, G5, 3015 Lake Drive, Citywest, Dublin D24DKP4, Ireland. Both Heuston Gaming Limited and Heuston Gaming Inc. are wholly owned by Heuston Gaming Malta Limited, a limited liability company incorporated in Malta (company registration number C76987), subject to Maltese law, having its registered address at 5th Floor, CF Business Centre, Triq Gort, St Julians, Malta.