Account FAQ

How do I update my account details?

You can see your account details by going to the ‘My Account’ page and clicking on the ‘Account’ tab. To update your personal details, please email our Customer Support team at [email protected] and a member of our team will gladly update them for you.

I forgot my password, how do I reset it?

Click on the ‘Login’ button and select the ‘Forgot Password?’ link. We’ll send you an email to reset your password.

What is the minimum age to play at Sweeptastic?

To enjoy the games Sweeptastic offers, you need to be a minimum age of 18 years old.

Can I have more than one account?

No. To ensure a fun and fair playing experience for all of our players, we only allow one (1) account per individual. In the event that we detect that you have created more than one (1) account, your additional account will be closed without warning and all winnings will be voided. If you have multiple accounts, we do reserve the right to also close all of your accounts. We highly recommend that you do not create more than one (1) account.

What Responsible Gaming tools are available?

Sweeptastic is committed to responsible social gaming. We have created a Responsible Social Gaming Program (RSG Program) with customized tools, information and measures to help our customers keep their social gaming experience enjoyable and safe. The RSG Program is designed to support the needs of individuals at any stage of the customer journey and any level of gameplay, ensuring that they have fun and are in control of how they play in a safe environment. 

We encourage you to make use of the customized tools, by going to the ‘My Account’ page and clicking on the ‘Responsible Gaming’ tab.

The tools that we offer include:

• Purchase limit - set daily, weekly, monthly amounts;
• Play Limit - count of coins that players will be allowed to play with during the period;
• Time Limit - set a daily maximum time spent on the website;
• Activity Check - reminder about time spent on the website;
• Timeout - a break from the website after a particular time;
• Self Exclusion - self exclude entirely from the website for a time; and
• Close Account - close account permanently.

For further information, please read our Responsible Social Gaming policy.

How do I close my account?

If you wish to close your account, go to the ‘My Account’ page in the left hand navigation and click on the ‘Responsible Gaming’ tab. In the ‘Self-exclusion’ section, select a period of “Indefinitely”. Please note, if your account is closed for any reason other than self-exclusion, you forfeit your right to any Lucky Coins or Sweeps Coins regardless of whether or not they have met the terms of the “Redemption of Sweeps Coins” as set out in the Sweeps Rules.

Why has my account been locked?

Per our Terms of Use, we reserve the right to limit, suspend, terminate, modify, or delete your account and access to the service if we believe that you have in any way used our service unlawfully or fraudulently. Accounts may also be locked upon your request using our Responsible Gaming tools. Please email our Customer Support team at [email protected] for more information and support if your account has been locked.

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